Shipping Policy

Overview

We offer two convenient options for receiving your items: standard mail postage and collection in person on the day of your treatment. Our goal is to ensure a smooth and reliable experience from purchase to delivery.

1. Shipping by Mail Postage

Processing Time

Orders are typically processed within 1–2 business days. You will receive a confirmation email once your order has been dispatched.

Delivery Time & Method

We ship via Royal Mail services. Standard delivery usually takes 2–5 business days, depending on your location. Delivery times may vary during peak seasons or due to unforeseen postal delays.

Shipping Fees

Shipping costs are calculated at checkout based on your order size and delivery address.

2. Collection in Person (Day of Treatment)

How It Works

You may choose to collect your items in person during your scheduled treatment appointment. Simply select “Collection on Treatment Day” at checkout.

Requirements

Please bring your order confirmation (digital or printed) when collecting your items. Items will be handed to you at the start or end of your appointment.

No Collection Fee

There is no additional charge for in-person collection.

3. Address Accuracy

Please ensure your shipping information is correct at checkout. We cannot be held responsible for delays or lost parcels due to incorrect or incomplete addresses.

4. No Returns or Exchanges

For hygiene and safety reasons, we do not offer returns, refunds, or exchanges on any products, that have been opened.
Please ensure you review your order carefully before completing your purchase.

5. Questions

If you have any questions about this Shipping Policy, feel free to contact us at any time.